Spirit and Frontier employees earn bonuses for cracking down on carry-on bag rules and selling seat upgrades. Here's how the incentives work.

By Business Insider   |   1 year ago
Spirit and Frontier employees earn bonuses for cracking down on carry-on bag rules and selling seat upgrades. Here's how the incentives work.

A Senate report revealed how budget airlines Frontier and Spirit incentivized staff to charge passengers extra fees, earning $26 million in bonuses. The airlines denied abuse, stating the programs aimed to maintain compliance with baggage policies and boost revenue.

Read More

Did you find this insightful?